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Privacy Policy

This privacy policy ("Privacy Policy") explains how Fortune Channels Company Limited ("Fortune Channels", "we", "our" or "us") collects, uses and stores Personal Information when you use www.fortunechannels.com and its related domains (the "Site") or book any of our services.

Introduction

We respect your privacy and are committed to protecting it. "Personal Information" means any information that can identify you, such as your name, email address, phone number or other contact details. We handle Personal Information in line with the Hong Kong Personal Data (Privacy) Ordinance (PDPO), the Singapore Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).

Consent and Changes

By using the Site or booking a service, you consent to this Privacy Policy. If you do not agree, please do not use the Site. We may change this Privacy Policy at any time; changes take effect ten (10) days after they are posted on the Site.

What We Collect

  1. Forms and enquiries: your name, email address, phone or WhatsApp number, location, and anything you choose to write in our forms or emails. For Table with Lili, we also collect the LinkedIn profile URL you provide.

  2. Bookings and payments: your booking details and invoices. Card payments are processed by our payment providers; we do not see or store your full card number.

  3. Sessions: what you share in preparation calls and sessions, including session recordings, transcripts, written notes and reports. This may include information about your health, relationships or beliefs that you choose to share.

  4. Newsletters: your name and email address, if you subscribe.

  5. Log files: your IP address, browser type, operating system, referring and exit pages, and timestamps.

  6. Cookies and similar technologies: essential, performance, functionality and advertising cookies. You can adjust cookies in your browser, but some features of the Site may not work properly if cookies are disabled.

How We Use Personal Information

  1. To respond to enquiries and arrange preparation calls.

  2. To book, deliver and invoice our services, and to prepare session recordings, notes and reports.

  3. To send newsletters and updates, if you have subscribed.

  4. To measure our advertising and improve the Site.

  5. To comply with legal obligations and enforce our terms.

Session Recordings and AI Services

Session recordings may be transcribed and analysed using third-party AI services, such as transcription and language-model tools, only to prepare your notes or report. We choose services and settings that do not use your data to train their models, where that option is available. You can opt out before your session, as set out in the terms for each service. Nothing from your session is used, shared or published without your explicit written consent.

Third-Party Services

  1. Wix: hosts the Site and processes our forms, bookings and payments. Wix Privacy Policy

  2. Google: Google Analytics measures Site activity, and Google Workspace stores our files and email. Google Privacy Policy · Google Analytics Opt-out

  3. Meta: the Meta Pixel measures visits from our Facebook and Instagram ads. You can manage ad preferences in your Facebook or Instagram settings.

  4. Video-call, transcription and AI providers: used to hold online sessions and to prepare recordings, notes and reports.

How We Share Personal Information

We do not sell, rent or lease your Personal Information. We share it only with the service providers above, who process it on our behalf; where required by law, regulation or legal process; or with a new owner if our business is transferred.

How Long We Keep It

  • Session recordings, transcripts, notes and reports: [12] months after your session, then deleted.

  • Invoices and payment records: seven (7) years, as required for Hong Kong business records.

  • Enquiries and form submissions: up to two (2) years after our last contact with you.

You may ask us to delete your Personal Information earlier, unless we must keep it by law.

Data Security

We use commercially reasonable measures to protect Personal Information from unauthorised access, loss or misuse. No system can guarantee absolute security.

Your Rights

You may ask to access, correct or delete your Personal Information, or withdraw your consent to marketing, by emailing liliou@fortunechannels.com. You can also unsubscribe from emails with the link in each email. We will respond within 30 days.

International Transfers

We are based in Hong Kong, and our service providers operate in several countries. Your Personal Information may be transferred to and stored in Hong Kong or other locations where they operate.

Links to Other Websites

The Site may link to other websites. We are not responsible for their privacy practices; please read their policies before sharing your information.

Children's Privacy

The Site and our services are not directed to anyone under 18. We do not knowingly collect Personal Information from anyone under 18, and we will delete it promptly if we learn that we have.

Contact Us

Fortune Channels Company Limited · liliou@fortunechannels.com

 

Last Updated

This Privacy Policy was last updated on 6 October, 2026

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